{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Walking Your Talk | Culture Change & Leadership","title":"33: Customer-centricity series - When bad news avoidance meets conflict avoidance","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a0f0ba44\"></iframe>","width":"100%","height":180,"duration":824,"description":"It is better to be hurt by the truth than comforted by a lie.  We have to really probe to discover how customers are feeling about our products and services.  In this final episode of the year, Carolyn explores how we can work against our tendency to avoid bad news in order to attract, retain and delight more customers. \r\n\r\nBuy the Walking the Talk book - https://amzn.to/3WunDBA\r\n\r\nStart a conversation with Carolyn here: https://www.linkedin.com/in/carolyntaylorculture/\r\n\r\nWebsite: www.carolyntaylorculture.com\r\nPodcast: www.carolyntaylorculture.com/podcast \r\nWalking the Talk: www.walkingthetalk.com","thumbnail_url":"https://img.transistorcdn.com/0HTZb5TgCZvlVa8HJ_8SdDsBa1qVXDaUwJYTDcPFETo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85OTZl/MzI3MTE0NTgxNjQ2/Njc2OTQ3NmNmYWNi/YTUzZi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}