{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Realities Remixed","title":"CR063: The impact of AI-powered automation with Gretchen Alarcon, ServiceNow","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a15df59c\"></iframe>","width":"100%","height":180,"duration":2718,"description":"AI-driven platforms for automating multiple management workflows are increasingly common place in todays enterprises. However, the potential to exploit these platforms currently exceeds implementation footprints.\nThis week Dave, Sjoukje & Rob talk to Gretchen Alarcon, SVP & GM, Employee Workflows Products at ServiceNow about automating IT service management, IT operations management and IT business management, just digitising what is there vs. rethinking, how AI fits in and questions just how many of todays traditional management workflows can be automated.\nTLDR:\n01:09   Does internet search have future?\n06:00  Cloud conversation with Gretchen Alarcon\n34:30  The next big thing in automation\n40:40  Knowledge 2024 & moving to Ohio!\nGuest\nGretchen Alarcon: https://www.linkedin.com/in/gretchenalarcon/\nHosts\nDave Chapman: https://www.linkedin.com/in/chapmandr/\nSjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/\nRob Kernahan: https://www.linkedin.com/in/rob-kernahan/\nProduction\nMarcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/\nDave Chapman: https://www.linkedin.com/in/chapmandr/\nSound\nBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/\nLouis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/","thumbnail_url":"https://img.transistorcdn.com/Zl5Jxi5Az6PgQ6gQLTKonJnm2cTPHKitETJwgv3WJhQ/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mYjQy/ZWJhOGEzNWJkNDBj/MTFmMjc5MmNmZGIz/NzQ5Ni5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}