{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Lean Built: Manufacturing Freedom","title":"When Shipping Fails, You Fly | Lean Built - Manufacturing Freedom E126","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a25788ae\"></iframe>","width":"100%","height":180,"duration":3602,"description":"What happens when a rush job collides with holiday shipping chaos and failure isn’t an option?In this episode, Andrew walks us through a real-world manufacturing crisis involving last-minute customer demands, specialty tooling delays, weather-related shipping failures, and nonstop overtime.Along the way, Jay and Andrew cover: the true cost of rush orders (beyond the invoice), why duplication and redundancy matter in high-stakes work, when it makes sense to say yes and when it’s wiser to walk away, managing time and expectations, customer communication under stress, and more.","thumbnail_url":"https://img.transistorcdn.com/l0HRpcWxem4SttHPzNHN8VZMGUfK3kzum5Ti3LbVDqg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ1MTkwLzE2OTUw/OTcxOTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}