{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Survive: Essentials for C-Store Assistant Managers","title":"OBJECTIVE BEHAVIORAL CORRECTION (EXECUTING FEED-FORWARD DIRECTIVES TO ELIMINATE OPERATIONAL FRICTION)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a2edf09f\"></iframe>","width":"100%","height":180,"duration":410,"description":"SHOW NOTES (SURVIVE VERSION)Episode Title: Objective Behavioral Correction: Executing Feed-Forward Directives to Eliminate Operational Friction (Episode 101)Episode Description: \"You caused this defensive reaction because you chose to act like a historian, prosecuting his past mistakes instead of simply giving him a clear, objective directive for the future.\"In this episode of Survive, Mike Hernandez explains why Assistant Managers must stop arguing about past mistakes and start using objective, forward-looking communication to correct behavior without creating unnecessary drama.What You Will Learn:Mike's Professional Background: Why asking an employee \"why\" they did something wrong instantly backs them into a corner and forces them to defend their ego.The Historian Trap: How to suppress the urge to stack past failures on top of current mistakes, and why managing the past completely destroys your working relationship.The Feed-Forward Translation: The exact procedure for taking a negative complaint about yesterday and turning it into a clear, objective instruction for tomorrow.The Objective Verification Loop: How to ask a supportive, forward-looking question that forces the employee to agree to the standard without feeling attacked.Resources & Links:Download the Objective Correction Protocol: Text the code word SURVIVE101 to 9 5 6 - 8 9 7 - 9 1 9 2.Get the Digital Interactive Version: Email the code word SURVIVE101 to admin@cstorecenter.com for a mobile-friendly checklist to log your proof of work.Recommended Listen: Thrive: Episode 110.","thumbnail_url":"https://img.transistorcdn.com/fp7lkIUjQuQcxJj-6T03P_9wyiw05RvWj0NL8FNLSew/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jYzFk/Mzc2ZjM2OWEyZTk4/ZDQwY2Y5MDUxMTJj/YWI2Yi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}