{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"HR Voices","title":"Kelley Morse, Chief People Officer at Bullhorn","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a300c16e\"></iframe>","width":"100%","height":180,"duration":1199,"description":"Wrestling with AI hype, budget pressure, and messy HR workflows?\nKelley Morse, Chief People Officer at Bullhorn—the market leader powering 10,000+ staffing and recruitment firms—offers a grounded blueprint.\nWith 25+ years in market, 1,300 employees, and an AI-forward product (Amplify), Kelley shares a rare dual view: building AI into a platform recruiters already live in, while introducing it inside her own People team.\nShe recounts her unconventional rise from individual contributor to CPO during COVID—guided by a mentor and centered on impact—and breaks down what’s next in 2025: navigating SaaS headwinds while upskilling for AI.\nExpect specifics: why AI must be “built where you live” to win adoption, how her team mapped the full employee lifecycle, and the first pilot they’re launching to deflect 15,000 HR emails with self-service.\nKelley also explains how to run bottom-up pilots, make smart build-vs-buy calls, and avoid “scaling garbage processes.” She closes with a pragmatic reimagining of performance management—let AI assemble the receipts, then keep the human conversation—and candid career advice for leaders who feel “behind.”\n\nTimestamps\n[00:45] – Who Bullhorn serves and where AI fits in the platform\n[01:34] – Kelley’s path to CPO: joining as an IC, COVID turmoil, and mentorship\n[05:08] – 2025 outlook: SaaS headwinds and the AI talent opportunity\n[06:41] – Amplify and the “built where you live” rule for effective AI\n[09:09] – People Ops pilots: HR self‑service to deflect 15k emails and lifecycle use cases\n[12:13] – Adoption strategy: bottom‑up pilots, build‑vs‑buy, and investment discipline\n[14:13] – Redesign the work: from surveys to performance reviews—don’t scale broken processes\n[19:18] – Parting advice for HR leaders: ditch impostor syndrome and lean in\n\nTakeaways\n- Embed AI where people already work to drive adoption and leverage existing data.\n- Start with high-volume, low-risk wins (e.g., HR self-service to deflect tier‑one inquiries).\n- Pilot...","thumbnail_url":"https://img.transistorcdn.com/ICj-SdAh1nzlUbpg9TUNmSjJhLHXAqS1LpGATLia9gE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wNmVk/YTIzMTQ5Y2RkMjQx/ZWUwNTFhMTE1Y2Nl/NGI5Yi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}