{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Creating High Performing Teams","title":"Fixing a Struggling Star","html":"","width":"100%","height":180,"duration":696,"description":"When is the problem not really THE problem? What do you do when your star player on your team underperforms or disappoints you?\nThe easy answer would be to pounce and criticize. To focus on immediately correcting the issue. Yet, if you do that, you’ll be making a big mistake. Instead, learn from a key lesson I stumbled on early in my career and dig a bit deeper.\nIn this week’s episode, I share a personal story about how I learned much more than I originally planned when I had to give some tough feedback and coaching to a star employee. You’ll learn what the problem was, what I planned to do, where the conversation went instead, and why that made all the difference in the world. It helped me see how leaders can play the long game to win big with their people.\nLessons and links from today’s episode:\nThe hiring method I like to use(give them an assignment)\nPrepare for any 1 on 1 meeting to give feedback by following the Prepare Listen Act model:Learn the step by step process in our blog post here.\nAnd listen to Episode 2 for a hands on discussion about it.\n\nWhen you have an issue with your team, make sure you check in how their world is going. You may find super important context out. Reserve judgment until you hear the full picture.\nIf you make it safe to talk about issues, you may be surprised how candid, apologetic and open your team may be with you. This is priceless.(Learn about creating psychological safety here)\nAlways look for the root problem. Don’t simply treat symptoms. \n\n\nAsk why something disappointing may have happened and give them the benefit of the doubt. \n\n\nIf your best people tell you they’re overwhelmed. Believe them. It’s hard to find replacement stars, so you’re much better off taking care of them. \n\n\nLighten the load\nMake priorities clearer\nGive them a break if needed\nAll of these beat having to hire a replacement. \n\n\nYet, always maintain your standards. We still did ultimately talk about the recruiting issue, because it was a problem. But...","thumbnail_url":"https://img.transistorcdn.com/N8shOrDPnQ69M61pza24F0d0glVPh7_70FhYzDLjDrw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM2OTE1LzE2NzA0/NTAwOTQtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}