{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 121 - MSO Bill Adams On Fixing Productivity","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a3bd96c8\"></iframe>","width":"100%","height":180,"duration":4512,"description":"MSO Bill Adams sits down with Lucas and David to discuss his solution to increasing productivity at his shops.\nTopics discussed:\n00:00:07 Flying in cramped seats is uncomfortable.\n00:07:53 Old car repair is specialized.\n00:19:10 Overcoming challenges in business.\n00:24:11 Building a solid team is crucial.\n00:27:27 Triangle offense for service advisors.\n00:32:10 Triangle offense streamlines car repair.\n00:40:20 Effective communication is critical.\n00:45:22 Hiring the right people is vital for growth.\n00:51:46 Adapt and leverage technology for efficiency.\n00:54:01 Shift perspective for business success.\n01:00:08 Importance of customer experience.\n01:06:36 Adapt to changing technology quickly.\n01:11:41 Leverage team strengths for success.","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}