{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Mostly Legal Podcast","title":"From Front Desk to COO","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a43e189b\"></iframe>","width":"100%","height":180,"duration":2641,"description":"How do you go from answering phones to running the business side of a law firm? In this episode of the Mostly Legal Podcast, we sit down with Elyssa Goldstein, Chief Operating Officer of RAM Law and 2025-2026 President-Elect of the Association of Legal Administrators (ALA), to find out. Elyssa shares her journey from receptionist to COO, the mentors who shaped her path, and how she advocated for a leadership role in a small firm. We also dive into career development, ALA's impact, the importance of taking responsibility for your career—and yes, Rob tries (and fails) to get Elyssa to sing. If you're a legal administrator, firm manager, or aspiring COO, this episode is packed with practical advice, personal stories, and laughs along the way.","thumbnail_url":"https://img.transistorcdn.com/h9wYHyH6uQpYyDmF6EoAsI27Xy__Od9CEEevL75wjVs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iOTUy/MDg1N2Q4YTNmY2Zm/ZDcyMjc1YWQxNjJh/ZmU4ZS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}