{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Lead On Podcast","title":"How to Handle Complaints Without Becoming Defensive","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a4aca2ac\"></iframe>","width":"100%","height":180,"duration":1807,"description":"On this episode of The Lead On Podcast, Jeff Iorg, president of the SBC Executive Committee, discusses how ministry leaders can respond to complaints without becoming defensive. He shares practical steps to listen well, discern valid concerns, and decide when to make changes and when to move on.","thumbnail_url":"https://img.transistorcdn.com/i6r2Kvn4od69k9wrU9Ob8cnhPj7gQXrrm9ufhboDA0c/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mOTBk/NGNkNzVkMmI5NzNk/NDAxMTc2MmQ4MmM1/YTVlMi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}