{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Bootstrapper's Paradise","title":"The Problem Worth Solving that Wall Street Journal Created","html":"","width":"100%","height":180,"duration":432,"description":"Summary\nIn this episode, Sean discusses the pattern of people always getting what they want in the software product industry. He highlights the importance of closing gaps and provides examples of companies like Wall Street Journal that create gaps in their services. Sean emphasizes the need for businesses to give customers what they want and explores the opportunities for innovation that arise from these gaps.\nKey Points\nPeople will always find a way to get what they want in the software product industry.\nThe actions and omissions of businesses can create gaps in the market.\nWall Street Journal's difficult subscription cancellation process is an example of a gap.\nInnovative solutions like privacy.com address the gap created by Wall Street Journal.\nCompanies that don't give customers what they want may face negative consequences.\nGaps in the market present opportunities for entrepreneurs and innovators.\nIdentifying customer complaints can lead to profitable problem-solving ventures.\nQuotes\n\"The people are always going to get what it is that they want one way or the other.\"\n\"When your teaser time period expires and the rate jumps back up, if you want to cancel or be done with the subscription, you can't do so online in almost all states.\"","thumbnail_url":"https://img.transistorcdn.com/B0rBF_s0upJdRqXoy4_4rHlfSlZONOaHnrUmmpOi708/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kYmIx/MTMxNTExY2VjZjIz/NjEzNWFhNmI4OGZl/ZDliMy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}