{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Earmark On The Road","title":"#Expensicon 1: How Expensify Learned to Scale Support","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a672f2e5\"></iframe>","width":"100%","height":180,"duration":1015,"description":"Recorded live at ExpensiCon - In this episode of The Cloud Accounting Podcast, hosts Blake Oliver, CPA, and David Leary chat with Expensify's Daniel Vidal to share the company's journey towards revolutionizing their customer support. As Expensify's fast-paced growth led to an influx of millions of users, mostly employees with simple queries, they realized their support, while successful for the majority, failed to cater to the complex needs of accountants. Over the last 18 months, they have focused on transforming their customer support.\nMany thanks to Expensify for making this episode possible!\nLearn more about Expensify here: https://www.expensify.com/\nLearn more about ExpensiCon here: https://expensicon.com/ \nMeet Daniel Vidal, Chief Strategy Officer at Expensify\nLinkedIn: https://www.linkedin.com/in/daniel-vidal-b2314932/\nTwitter: https://twitter.com/DanielVidal88\nEarmark\nLearn more: https://earmarkcpe.com/\nDownload on Apple App Store\nDownload on Google Play\nSubscribe to\nEarmark On The Road Podcast\nThe Accounting Podcast (formerly Cloud Accounting Podcast)\n#ExpensiCon","thumbnail_url":"https://img.transistorcdn.com/BTgpsZhlk5RskQw52RThyQsM0npaae2_rA1TIL8LoLQ/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQyMDc3LzE2ODU1/NjM0MDMtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}