{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"FULL COMP: The Voice of the Restaurant Industry Revolution","title":"The Art of the Pivot: Mark Canlis, owner/operator of Canlis","html":"","width":"100%","height":180,"duration":2427,"description":"On today’s show we chat with Mark Canlis, made famous by transforming his Michelin-starred restaurant into a bagel stand and burger joint saving jobs and his restaurant.\nWhen the pandemic hit, the conventional wisdom in the industry was to shut down and hoard cash. Mark did the exact opposite, pivoting his fine dining restaurant into 3 casual concepts, almost overnight. Today we discuss the idea behind such a bold move, how it worked out and what the future looks like for the Canlis family and their restaurant.\nClick to sign up for our weekly newsletter.\nClick here to book time on my personal calendar.\nClick here to download our Restaurant Recovery Guide.\nWant to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.\nSHOW NOTES\n\n How much to invest where\n Before then worked for Danny Meyer\n Been in restaurants for 20 years\n Incorporated other family members into the business\n Fine dining is the most considered way of caring about people with food\n Conventional response from fine dining restaurants when Covid hit\n How it felt to pivot\n A trainwreck that has somehow stayed on the track\n Hardest and most rewarding thing they’ve ever done\n Hugely grateful for the team and city who have supported\n Mission at Canlis\n Began by listing strengths and weaknesses\n 150 employees who are all in\n Located on a freeway - drive-through potential\n What can we be thankful for?\n What assets do we have?\n Pivoting into three tiers of dining\n Restaurant encouraged customers to see that life goes on\n Losing money immediately after Covid lockdown\n Canceled 3 months of reservations in March\n Refunding 1000 reservations\n Having an amazing team on your side\n Didn’t lose any staff\n Incredible energy of the staff to keep things running\n Letting the creativity and work ethic of the team run free\n National attention due to...","thumbnail_url":"https://img.transistorcdn.com/6OAanP6N7rKCCEP4OYgZT_i74QmCwgk2rH1cSWqhfvs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zYzkz/MGQ5M2Y5MWZmM2E0/NGM3MzFmNzQ0OGZl/NDhhYi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}