{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"For Real: Life, Leadership, & Unlearning","title":"185: Client conflict resolution tips: Using your influence for good, with Jen Trotter","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a79a71c4\"></iframe>","width":"100%","height":180,"duration":2449,"description":"When you feel your phone buzzing, and you look down to see your client's name, what do you think?  Are you worried it’s something bad? What about when you KNOW it’s something bad? The client isn’t happy for whatever reason, and they’re calling to tell you about it.  Do you get a pit in your stomach?  Of course you do, everyone does.  But how do you handle it? Today we're talking to conflict resolution specialist Jen Trotter about what you SHOULD be doing to handle these types of problems.","thumbnail_url":"https://img.transistorcdn.com/YJ4cYMq8YKaHusQjVe21lcwfDQkhwO1vUDsTPInwO9c/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84MzZh/MTgzYTZkMjViZWZk/MDM2YjY1MDhlMTlk/YjU1NC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}