{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Deconstruction Podcast","title":"Warranty Callbacks Are Costing You $70K a Year (And Nobody's Tracking It)","html":"","width":"100%","height":180,"duration":3153,"description":"Most contractors treat warranty callbacks as a cost of doing business and never run the numbers. On a mid-sized HVAC shop doing $1-2M a year, a 5% callback rate can bleed out over $70,000 annually, and almost nobody is tracking where that money actually goes.Kosta and Johny break down why callbacks aren't always the contractor's fault (often it's a manufacturer defect you end up eating the cost for), how to actually track warranty costs by job and by vendor inside your software, and why most trades businesses never bother negotiating supplier pricing even as repeat, predictable customers. They also get into the wave of aging-out boomer contractors with no succession plan, and why every business, whether you plan to sell it or not, should be built to run without the owner.This one's relevant whether you're running HVAC, plumbing, electrical, or general contracting. Job costing, supplier relationships, and exit planning all come up.Jobtable makes it easy to track warranty and callback costs right inside your job costing, so you have real numbers instead of guesses next time you're negotiating with a supplier. 👉 Learn more at https://www.jobtable.comNew episodes every week, subscribe so you don't miss one.00:00 – Intro and listener review from BC contractor01:50 – Recurring jobs and invoices coming to Jobtable02:43 – The real cost of warranty callbacks (HVAC numbers breakdown)05:04 – Why most callbacks are the manufacturer's fault, not yours12:04 – How to actually track warranty costs by job in your software19:36 – Why customers blame you, not the manufacturer, when something breaks28:34 – Negotiating supplier pricing as a repeat customer35:48 – Group purchasing organizations and bulk buying direct39:08 – Boomer contractors aging out with no succession plan48:52 – Why every business needs to run without the owner to be sellable","thumbnail_url":"https://img.transistorcdn.com/NRIRkEhfRzHNOwL-y_cm1s1WWCm9myw4SkOvnImVny4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wY2E2/YmRlMWQzYWU5MWZk/YjNiMTc0MjcyNDYz/YTg0My5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}