{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Defining Hospitality","title":"Deep Unconditional Welcome - Hilary Illick - Defining Hospitality #006","html":"","width":"100%","height":180,"duration":2941,"description":"When was the last time you deeply listened to someone else? When was the last time you deeply listened to yourself? Hilary Illick, senior faculty member at the Hoffman Institute, joins Dan Ryan to discuss open-hearted listening, #sustainability, creativity, and more on this new episode of Defining #Hospitality! Listen to this episode now! Check out some takeaways from this episode below:The Hoffman Institute’s approach to hospitality is by meeting everyone with a deep unconditional welcome. Nonjudgemental listening gives people the opportunity to speak their truth. Teaching a disruptive student requires patience and listening. While it’s not good for the group if one student requires the majority of a teacher’s attention, what a disruptive student wants most is to be understood and soothed. Sustainability is something that’s being taken more into account in hospitality now, especially as investors begin to see the positive impacts both economic and environmental, and it’s important to consider as we continue to build into the future. “I don't think we can underestimate the power of open-hearted listening. Actually. I think. I think we really needed as kids, we all needed to be heard and seen and understood. And as adults, if we can give that experience to each other of actually really listening to someone, how they're feeling, what they're up against. Very often people come to their own solutions. It's like the body, the body heals itself, the body's this miraculous healing organism. And so is the psyche. If given the proper care, I think we heal ourselves really well. And often when I'm deeply listening, people are making suggestions that they might not even hear themselves saying about their own solutions.”“I think the creative process is a process of deep listening. Actually, you're listening to spirit, you're listening to the creative muse. Michelangelo said, “David was in the stone.” He didn't think “Oh, I’m gonna make this man out of the stone.” He worked...","thumbnail_url":"https://img.transistorcdn.com/jOMZku2zhfiEl2keEgoTu9dN4zv3kAryH7e0rdfDrqM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}