{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"GTM News Desk","title":"Customer Obsession is Your Secret Weapon with Kirsty O’Sullivan","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a8dc9abb\"></iframe>","width":"100%","height":180,"duration":2010,"description":"Can customer obsession really drive sustainable growth, or is it just a buzzword?\nIs your team aligned to create a seamless customer experience?\nHow do you turn data into actionable insights for better customer journeys?\nIn this episode of GTM News Desk, Kirsty O’Sullivan, SVP of Customer Experience at ZoomInfo, shares her insights on the power of customer obsession in driving growth. She discusses how aligning sales, marketing, and customer success teams can create a unified customer journey, why data plays a crucial role, and how fostering a customer-first culture is key to long-term success. Don’t miss Kirsty’s proven strategies for building lasting customer relationships that lead to tangible, measurable impact.\nOur sources from today’s headlines:Top 11 B2B Marketing Case Studies [2025] AI Voiced audio recaps “how do we feel about this?” (example) Chelsea Castle’s LinkedIn post\nThis episode is sponsored by ZoomInfo and produced in partnership with Share Your Genius","thumbnail_url":"https://img.transistorcdn.com/TkgHpm8b6qgPasadT9Cw_bmaxucXYBF2QrKOyx0Mab0/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83Y2M2/YjliZTUyOWQ5NDI0/ZGVjZDQ3YzVjMzc1/MGU0Zi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}