{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"How to Make a Leader","title":"The communication playbook: From conflict to collaboration with HBR’s Amy Gallo","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/a9a0363f\"></iframe>","width":"100%","height":180,"duration":2810,"description":"Can conflict actually make your team stronger?In this episode of How to Make a Leader, communication expert and Harvard Business Review podcast host Amy Gallo discusses the communication dynamics that shape high-performing professionals and teams. Amy shares strategies to build trust, improve collaboration, and ensure that even the toughest conversations lead to progress. Whether you’re a team leader, an aspiring manager, or someone navigating complex work relationships, this episode is packed with insights to strengthen your communication skills and leadership approach.You’ll learn:How high performing teams disagree respectfully and collaborativelyHow to approach difficult conversations in the workplaceStrategies to improve communication across remote, hybrid, and in-person teamsThe leadership mindset shift that drives long-term successThings to listen for:(00:00) Introducing Amy Gallo(01:39) Building trust quickly to enhance workplace communication(04:57) Three key principles for navigating workplace conflict(09:34) How remote and hybrid work impact workplace communication(13:31) Strategies to prevent miscommunication in digital environments(18:38) When to vent, when to wait, and when to take action(21:27) What distinguishes high-performing teams from struggling teams(24:49) Leadership strategies to encourage open and honest communication(29:08) Emotional regulation and its impact on leadership effectiveness(35:25) How societal tensions are influencing workplace interactions(39:39) Maintaining composure in high-conflict situations(44:13) Why connection should be a leadership priorityTo learn more about Amy and her work, check out her Linkedin profile, her website, and her podcast. Read Amy Gallo’s book: Getting Along: How to Work with Anyone (Even Difficult People).Interested in attending an interview live? Find out more at bigthink.com/plus/eventsWant to learn more about getting Big Think+ for your business? Schedule a call with us at...","thumbnail_url":"https://img.transistorcdn.com/rmv7EzGiHIAOMqkn6R6snE3c8295rED7yqwsdjwYCVY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS82ZWMz/MzM2M2Y5MmQwOTA4/ODE5NzE0MWQ2N2M2/YWQ0Ni5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}