{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Fireside with Founders & Leaders","title":"The Reality of AI in Business: Insights from Chris Storey of Travelopia","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/aa6f7936\"></iframe>","width":"100%","height":180,"duration":3297,"description":"In this episode of Fireside with Founders and Leaders, host Rupert McSheehy sits down with Chris Storey, the Technology Director at Travelopia, to discuss the transformative journey of the company in the realm of artificial intelligence. With over 11 years of experience at Travelopia, Chris shares insights into how AI has revolutionized their operations and enhanced customer experiences. The conversation dives deep into the challenges and successes that come with implementing AI in a private equity-backed environment, emphasizing the importance of leadership support and a culture of experimentation.Chris elaborates on the three phases of transformation that Travelopia has undergone, from addressing legacy technology to embracing digital and now, AI-driven solutions. He candidly discusses the lessons learned from both successful experiments, such as AI-enhanced sales processes, and those that fell short, like early chatbot implementations. The episode highlights the necessity of balancing technological advancements with human involvement, addressing the potential for resistance within teams, and fostering a culture of curiosity to ensure that AI is used to its fullest potential.","thumbnail_url":"https://img.transistorcdn.com/yK8sRdXK-WErq4a9P1rXjy9DaWIeny0koUOUAbacNgY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85NTUz/NDRiNzY0N2E0MzY3/ZmYwNTYxMDA3NDk2/ZjQ4NC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}