{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The One Thing - Customer Experience From the Top","title":"Customer Experience Leadership – From Physical to Digital with Bill Lynch","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/aa7c2cc0\"></iframe>","width":"100%","height":180,"duration":3250,"description":"The President of the Specialty Food Association, Bill Lynch, shares how to lead an organization in a customer-centered way and move the customer experience from physical to digital.","thumbnail_url":"https://img.transistorcdn.com/QZebQwkn9vtwzhz3GCxq14xWh8vefv43EkoRkPBdUUU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM1Mzk3LzE2NjU2/MDg1NjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}