{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Grateful for Hospitality","title":"EP: 06 - Hospitality Doesn't Have a Recruitment Problem. It Has a Retention Problem.","html":"","width":"100%","height":180,"duration":2714,"description":"Everyone in hospitality talks about a recruitment crisis. Dawn Lawrence thinks we're solving the wrong problem. In this episode she makes the case that retention is the real issue - and that the fixes are cheaper and simpler than most operators assume. She unpacks why benefits belong at the top of every job ad, why free parking and a uniform count, why transparency on tips is now a competitive advantage, and where AI in recruitment quietly filters out brilliant people. She also opens up the CLEAR campaign - care, leisure, entertainment, attractions and retail - the parts of hospitality nobody thinks to advertise. Practical, blunt and full of things you can action this week.\nAbout the Guest\nDawn Lawrence is Co-Founder and CEO of Hospitality Jobs UK, a job board built around quality over quantity that also runs employer microsites, and Co-Founder of HUU - Hospitality & Universities United, a free platform connecting students, universities and hospitality employers. Before hospitality she spent her career at Dixons Stores Group (Dixons Carphone PLC), leaving as European Head of Recruitment covering the UK and Europe for 90,000 employees with a team of 53. She is a vocal advocate for structured hiring, transparent pay and tips, and the CLEAR campaign.\nKey Topics Covered\nWhy your job ads are losing candidates in the first three seconds - and the one section that has to sit at the top.\nHow to turn tips into a hiring advantage - what to disclose, how to explain the split, and why £100 a week changes the whole offer.\nWhere AI helps in recruitment and where it costs you good people - the screening trap most operators walk straight into.\nHow to keep your best people without spending more on pay - L&D as a retention tool, not a training line item.\nWhat great hospitality managers actually do differently - listening, succession conversations and handing over real projects.\nThe five hospitality sectors you're not recruiting from - care, leisure, entertainment, attractions and...","thumbnail_url":"https://img.transistorcdn.com/xH4nKPrp9s17BMyRekwCy-9yS_dodUWH1v2qRiycUGs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kN2E1/ZTQxYjE2YTdmYWNh/NjI4YWNhZDc4NWM1/MjU4My5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}