{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Confessions of a Shop Owner","title":"Ep 88 - Ashley Butler & Rochelle Gotsdiner | Scale Your Repair Shop by Doing This","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/ae71ad49\"></iframe>","width":"100%","height":180,"duration":3195,"description":"Today, Ashley Butler and Rochelle Gotsdiner join Mike Allen to break down how to scale your repair shop through strong processes. Ashley shares how clear communication and consistent customer updates can set your shop apart—because most of your competitors get it wrong daily. They also chat about how embracing AI and innovative training methods can solve the industry’s notorious people problem and unlock serious growth.\nTimestamps:\n00:00 Why “saying yes” matters and how to stop losing business\n03:56 Ashley Butler introduces her shop story and scaling to 14 stores\n04:46 How Ashley Butler structures her week for maximum impact\n08:42 Succession planning, family business, and running on “auto-pilot”\n10:18 The secrets to working with your spouse without disaster\n12:05 Turning crisis into opportunity: Creating a top-tier training center\n14:51 On a mission for talent: Training novices into flat-rate techs\n15:56 Why community involvement and university ties pay off\n18:18 Maximizing space, remodeling battles, and why your waiting room matters\n20:39 The “speed” advantage: Serving customers before they even ask\n27:31 Game-changing customer communication habits—so the phone never rings at 3pm\n32:22 Trust, integrity, and what it really takes to keep your reputation bulletproof\n35:14 Shop processes, procedures, and how competitors make you look good\n35:59 Integrating AI into shop training and HR: first steps and big potential\n41:10 How anyone can build custom AI tools for their shop\n43:35 Private equity, big chains, and why it’s opportunity (not threat!) for indies\n46:11 Guerrilla recruiting: real-world tactics for poaching top techs and advisors\n49:57 Shop owner black belt: Using networks and timing to score the best deals\n51:26 Why perfect policies don’t exist (and that’s okay!)","thumbnail_url":"https://img.transistorcdn.com/TGFdk8p3lwIqG6-Zxu0zdS85-eMxgjWH_ROpDgligzo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hYmUy/MTMxZmUzN2Q5Mzkw/YTgxMDliZDViN2U3/N2Q1ZC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}