{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Hotel Tech Insider","title":"Koncept Hotels' Founder on The Role of Digital in Limited Service","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/af00b813\"></iframe>","width":"100%","height":180,"duration":2140,"description":"What if you could run a hotel with minimal staff while maximizing guest satisfaction? In this episode, Martin Stockburger, founder and managing director of Koncept Hotels, reveals how a digital-first approach and sustainable practices can redefine the hospitality landscape.Key Takeaways:Discover how Koncept Hotels leverages technology to streamline operations and enhance the guest experience, allowing for a lean staffing model without sacrificing service quality.Learn about the importance of localizing hotel experiences and how this strategy can differentiate your brand in a competitive market.Explore actionable insights on integrating artificial intelligence to handle common guest inquiries, freeing up staff for more complex interactions and improving overall efficiency.","thumbnail_url":"https://img.transistorcdn.com/cGsIox29siznwfuYY8grVUNXng4WDebupOLgn4loc-U/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS82NTkw/N2U3NzI5ZmIxMDY3/MjhiNWQxYTQyODg2/MDM0YS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}