{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Walking Your Talk | Culture Change & Leadership","title":"32: Customer-centricity series - Indispensable is the benchmark - does your business hit this?","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/af01c802\"></iframe>","width":"100%","height":180,"duration":699,"description":"In a truly customer-centric organisation, delighting customers is everyone’s job, not just those who have direct contact with them.  Find out what that could mean for you, whatever role you play.\r\n\r\nBuy the Walking the Talk book - https://amzn.to/3WunDBA\r\n\r\nWebsite: www.carolyntaylorculture.com\r\nPodcast: www.carolyntaylorculture.com/podcast \r\nWalking the Talk: www.walkingthetalk.com","thumbnail_url":"https://img.transistorcdn.com/0HTZb5TgCZvlVa8HJ_8SdDsBa1qVXDaUwJYTDcPFETo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85OTZl/MzI3MTE0NTgxNjQ2/Njc2OTQ3NmNmYWNi/YTUzZi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}