{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Defining Hospitality","title":"Small Moments - Stephen Wendell - Episode # 067","html":"","width":"100%","height":180,"duration":2840,"description":"Today’s guest is highly skilled in corporate law and real estate. He joins the show to share his unique journey through #hospitality. Stephen Wendell is the CEO of Mountain Shore Properties. Stephen joins the host Dan Ryan to talk about what hospitality means to him and his passion for the industry. Takeaways: Hospitality is one of the hardest asset classes within commercial real estate. You have to deal with a lot of local politics and there is more to navigate.When opening up a boutique hotel or restaurant, you want to make something that the locals really care about and tourists will love and appreciate.There are more money-conscious decisions that you can make to save money when looking at making a hotel. You don’t need to spend thousands of dollars on high-speed internet when you can get it for $150.Hospitality is made of small moments that add up to be something meaningful for the guests. Whether it’s coffee or a well-placed reading nook, it’s a welcoming feeling.When designing a space, you should consider if what you are going for benefits the guest and the community you are in as a whole. You don’t have to always agree with someone you are working on a project with. A healthy discussion can lead to a better product.When it comes to running a restaurant or a hotel, it’s important to praise the employees working through the pandemic and keeping those places open. Quote of the Show:17:47 “It really is the small moments which then makes developing these hotels so difficult because what really translates to the guests and gets them excited is a very, very small moment.” Links:LinkedIn: https://www.linkedin.com/in/stephen-wendell-5417291a/Website: https://mountainshoreproperties.com/ Shout Outs:0:37 Kate Rohrer0:38 ROHE CREATIVE1:13 Horst Schulze1:14 Ritz Carlton1:59 Hampton Inn2:19 Clarence Kerr2:22 American Motor Inns2:29 Sheraton2:30 Holiday Inn3:09 REIT3:28 Proskauer Rose in New York3:30 Philadelphia Eagles4:09 Marriott4:10 Hilton6:51 Miranda Mancuso6:57...","thumbnail_url":"https://img.transistorcdn.com/jOMZku2zhfiEl2keEgoTu9dN4zv3kAryH7e0rdfDrqM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}