{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"CJ & The Duke","title":"EP029 - What's up with Flow?","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/af959201\"></iframe>","width":"100%","height":180,"duration":2137,"description":"CJ & the Duke take a deep dive into Flow concepts so you can create and mature the best workflows possible in your ServiceNow work.  We discuss:\r\n- Mindset:  How process is unnatural, and that helps you focus on outcomes.\r\n- Catalysts:  How flows start (hint: it ain't just phone & catalot)\r\n- Visibility, Governance, and Automation: The maturities and purposes of flow\r\n- Mapping your flows:  Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.","thumbnail_url":"https://img.transistorcdn.com/Wg0WjfbEy-7EHrAQ4Ju_bZ_hBehBWKVJnv4X15dzohc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzYzNTUvMTY5MTc1/MzI2OC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}