{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"HR Voices","title":"Andrea Cooper, Chief People Officer at Talkspace","html":"","width":"100%","height":180,"duration":1328,"description":"How do you build one culture when half your workforce is therapists and the rest are tech and corporate?\nAndrea Cooper, Chief People Officer at Talkspace, shares how a remote-only, publicly traded mental health company aligns a mixed workforce while scaling People Ops from startup to enterprise.\nAndrea explains Talkspace’s care model from asynchronous messaging to live video, audio, and live-text sessions and why blending W2 and contracted therapists ensures access and coverage.\nShe details why Talkspace combined clinician and corporate all-hands, how they tailor follow-ups by role, and how a mental health-first environment normalizes therapy while reinforcing boundaries for HR.\nOn the operations side, Andrea breaks down the team’s shift to bring previously outsourced processes in-house, the impact of a Jira-powered service desk, and how BambooHR’s compensation module plus a company-wide career framework creates transparency and speed.\nExpect pragmatic, scalable practices: using ticket data to fix communication gaps, designing systems that free HR from firefighting, and hiring creative experts to push the function forward.\n\nKey Timestamps\n- [00:45] – What Talkspace offers: async messaging, live sessions, and workforce makeup\n- [03:31] – One company, shared all-hands: connecting therapists and core teams\n- [05:35] – Treating therapists as the frontline: tailoring expectations and comms\n- [06:47] – Mental health at work: openness, free therapy, and healthy boundaries\n- [11:20] – 2026 priorities: bringing People Ops processes in-house with a small, mighty team\n- [14:54] – From startup to public: why the team and tech are now ready for in-house HR\n- [16:52] – Systemized service: Jira ticketing to route requests, document, and surface trends\n- [19:10] – Career frameworks in BambooHR: comp transparency and faster, fairer decisions\n- [21:44] – Leadership advice: surround yourself with people who out-create and out-think you\n\nTakeaways\n- Unify culture by sharing forums...","thumbnail_url":"https://img.transistorcdn.com/ICj-SdAh1nzlUbpg9TUNmSjJhLHXAqS1LpGATLia9gE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wNmVk/YTIzMTQ5Y2RkMjQx/ZWUwNTFhMTE1Y2Nl/NGI5Yi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}