{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Vibe Marketing","title":"You're Not Your Customer","html":"","width":"100%","height":180,"duration":1932,"description":"Most business owners are quietly making brand decisions based on what they personally like, and paying for it in ways they never measure. This episode gets honest about the gap between owner taste and what the market actually responds to, plus the questions that help you tell the difference before you spend money in the wrong direction.What we cover:The tax of personal taste: what \"I like blue\" actually costs in lower conversions and slower growthThe Sally test: how Caitlin reframes taste arguments by making every decision about the customer instead of the ownerWhen your ideal customer should shift: why Caitlin gives clients a four-year checkpoint to re-audit who they're really servingThe Cracker Barrel lesson: why hard stop rebrands backfire and the bridge approach Caitlin uses with clients insteadVanity metrics, reframed: what 500 followers would actually feel like if they all showed up at your houseThe One Thing: Before making any brand or marketing decision, put your customer persona in front of you and walk through it with their frustrations and priorities in mind. Ask: how would they respond if I put this in front of them? It won't replace a strategic thinking partner who can call you on your crap, but it forces you out of your own head long enough to see the decision from the other side of the table.Craig Brooks is CEO of Clarity Creative Group. Caitlin Smith is a brand designer and strategist. New episodes dropping soon. Follow Vibe Marketing wherever you listen to podcasts.","thumbnail_url":"https://img.transistorcdn.com/cpSubJblz6fIvSfx81KfvvAD9F-o47iyZH9oL2Q5OCk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lOWI1/NjU2YTAxYjY4MTYw/OGZjMjVhZDAyZDFh/ZTU1OC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}