{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The WP Minute+","title":"AI + Humanity = A Better Customer Experience?","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/b0e24ea3\"></iframe>","width":"100%","height":180,"duration":2221,"description":"On this episode of The WP Minute+ podcast, Eric is joined by Malcolm Peralty of Pressable. Malcolm shared his extensive experience with WordPress and Drupal (including their differences) and filled us in on his role at Pressable. He also gave us a peek into innovative AI integrations for website management, the importance of a human element in customer service, and his journey as a co-author of a novel.\nTakeaways:\nExperience across CMS ecosystems broadens solution conceptualization and accelerates innovation.\nTransparent AI automation reduces manual effort while maintaining user trust and understanding.\nCombining AI insights with human oversight enhances quality and trust.\nTechnical account managers (TAMs) guide clients’ technical growth, fostering loyalty and innovation.\nOpen communication and leadership accelerate adaptation and empower employees.\nEngaging in diverse projects fosters teamwork and innovative problem-solving.\nImportant Links:\nPressable\nConnect with Malcolm: Website | LinkedIn | Twitter/X\nMalcolm’s Book: Second Class Supers\nThe WP Minute+ Podcast: thewpminute.com/subscribe","thumbnail_url":"https://img.transistorcdn.com/Sc_eJunw7xigqxjwbAQZm4WVha2xRuUoFYgmWEEXnaU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hODUy/NDIxOTQzZmFmNDk3/ZDk4ZGUzZTQ3NzA3/NTk5MC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}