{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"CX Nexus Podcast","title":"Episode 019 - \"A Look Back at Community and What to Expect in the Future\" with Special Guest Brian Oblinger","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/b17c9ab6\"></iframe>","width":"100%","height":180,"duration":1987,"description":"During this time of COVID-19 communities are more important than ever. In this podcast we talk to Brian about all things community. If organizations have not thought about or gone digital you could be in trouble. We also talk about customer experience and how community is one of the pillars. Community managers / leaders have been doing customer experience for a long time. Community should eventually branch out to customer journey mapping, online and face to face events and into customer advocacy programs.  ","thumbnail_url":"https://img.transistorcdn.com/LI-gNuOJesAJNCH8-lKOiQTuHBl3_WOOy8KQQR27WQw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85YzE2/ZjBkMWJlN2Q5Yjg2/M2Q1ODdkY2M2NWJj/M2U4Zi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}