{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Downshift With Tonnika","title":"Your Shop Might Be Driving Customers Away | Jessica Watkins - Ep 23","html":"","width":"100%","height":180,"duration":3691,"description":"In this episode, Jessica Watkins tells Tonnika and Ash about her time in marketing and how she got into the automotive industry. They bring up the challenges women face, from working in shops without AC or clean bathrooms to building customer-centered businesses. Learn from the ladies on how shop owners can make their spaces more inviting for women and why curb appeal, safety, and clean facilities truly matter.\nTimestamps:\n00:00 When shops refuse to upgrade: The pain of paper tickets\n01:04 Is it hot in here? Real talk about shop air conditioning (or the lack of it!)\n02:04 Jessica’s origin story: Tripling sales & demanding more\n05:18 Why clean bathrooms and AC matter for customer (and staff!) happiness\n07:16 The surprising power of shop curb appeal\n10:22 Making the automotive industry friendlier for women\n12:10 How Ash built Golden Hour Garage to make shop life easier\n14:35 The little things that build trust and boost your brand\n17:50 Want higher prices? Start by raising your standards\n20:12 Why your marketing matters (and how not to suck at it)\n22:46 Nosy people are your next customers. Get visible!\n25:41 Safety first: Creating a shop environment everyone feels safe in\n28:40 What women notice that shop owners miss\n31:14 True service stories: When a shop loses a customer for good\n36:29 Why front counter greetings and clean lobbies can’t be ignored\n40:13 The secret to staff training and customer loyalty\n43:06 Confessions & how to encourage more women to join the shop life\n47:25 Lessons (and laughs) from real shop experiences\n54:00 How to connect with Jessica and get solutions for YOUR shop!","thumbnail_url":"https://img.transistorcdn.com/RqLvAXD6t3OmHHS9ZFHGPTGVrggjn4BeYj1DvroAUC4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNzBj/NmUwMzMxNDk0NTIz/OTlhM2UyNjY5ZDM5/ZmM0NC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}