{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Cashflow Show: Entrepreneurship Insights for Founders, CEOs and Business Leaders","title":"The Future of E-Commerce: Payments, Trust, AI & Ghost Stores | Tom Cheesewright, Applied Futurist","html":"","width":"100%","height":180,"duration":1300,"description":"Episode Summary\nIn this episode of The Cashflow Show, host Clayton M Coke speaks with applied futurist Tom Cheesewright about insights from the DHL 2026 E-Commerce Trends Report. They explore why shoppers abandon purchases over missing payment methods, the rise of digital wallets and cryptocurrency, consumer concerns about AI, the critical importance of delivery and returns, shifting influence from influencers to user-generated content, voice commerce, and the emerging idea of “ghost stores.”\nChapters\n00:00 – Introduction and welcome\n00:27 – What an applied futurist does\n01:47 – The DHL 2026 E-Commerce Trends Report\n02:15 – Payment method gaps and abandoned purchases\n03:14 – Why friction at checkout still costs sales\n04:41 – Digital wallets and the rise of crypto payments\n05:37 – Global and cross-border commerce implications\n07:00 – Consumer concerns about AI, privacy and trust\n07:57 – When AI becomes invisible and valuable\n09:20 – AI shopping agents and ghost stores\n10:45 – Convenience vs trust in delivery and returns\n12:08 – Why the physical side of e-commerce matters most\n14:32 – Influencers vs user-generated content\n16:27 – The UK’s different relationship with influencers\n17:22 – Voice commerce and hands-free shopping\n19:49 – Advice for new e-commerce businesses\n21:15 – Where to find the report and Tom \nKey Discussion Points\n62% of shoppers abandon a purchase if their preferred payment method is unavailable, yet only 45% of businesses recognise this as a cause of lost sales \nDigital wallets are mainstream; cryptocurrency adoption is projected to reach nearly 30% by 2030 \nCross-border commerce makes broader payment options increasingly important \nConsumers remain cautious about AI in shopping around privacy and trust \nAI delivers clear value when it improves personalisation, fraud protection or convenience \nConvenience is critical for 92% of online shoppers, but 76% will not buy if they do not trust the delivery or returns provider \nDelivery and returns form...","thumbnail_url":"https://img.transistorcdn.com/5TDQUThJM60yAtjdMtHop6E3IULiY5PXxdvmQ0Ytl6Q/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83ZWMx/YzQ2ZjFmMWEyNTUy/NTMyYWFjZWI2ZWM0/MzIwZC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}