{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Keynotes by Casago","title":"Beyond Five Stars: Jeff and Marcie Harris Define Excellence in STR","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/b4b78911\"></iframe>","width":"100%","height":180,"duration":715,"description":"Journey to Excellence: Owner-Centric Property Management with Jeff and Marci Harris\nIn this episode of Keynotes, host Steve Schwab interviews Jeff and Marci Harris from Casago Heber. They discuss their evolution from starting their own property management company, Key in Memory, to joining Casago and achieving significant professional growth. The conversation emphasizes their commitment to delivering a 'six-star' guest experience, deep community involvement, and strategic differentiation from competitors. Key topics include the importance of owner-centric property management, clear homeowner expectations, ongoing communication, and trust within the community. The episode also highlights their expertise in local regulations and market expectations.\n00:00 Introduction to Keynotes Podcast\n00:39 Meet Jeff and Marci Harris\n01:36 Family Background and Relocation\n02:32 Joining Casago and Professional Growth\n03:24 Striving for a Six-Star Experience\n04:11 Handling Challenges and Earning Goodwill\n05:21 Community Engagement and Networking\n07:19 The Owner-Centric Approach\n08:31 A Memorable Homeowner Experience\n09:55 Reputation and Community Feedback\n10:18 Contacting Casago Hebrew\n11:32 Conclusion and Final Thoughts","thumbnail_url":"https://img.transistorcdn.com/_pyNY42rxDzTK8pTalWsNy9UcqyTfFDnj4ZZEsJr9i4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zOGIy/YzFjMTZjMTJlNWIz/YzA1ZTIyNjE1M2Y0/NzJjMS53ZWJw.webp","thumbnail_width":300,"thumbnail_height":300}