{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Unprompted","title":"Persona in Conversational AI: Designing with Empathy, Trust, & Ethical Care | With Jason Gilbert","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/b70b4be3\"></iframe>","width":"100%","height":180,"duration":2895,"description":"Persona in Conversational AI: Designing AI Companions with Empathy, Trust, & Ethical Care\n\nIn this episode of the CDI Expert Series: Unprompted, host Michele sits down with Jason Gilbert, Lead Character Designer at Intuition Robotics, to explore the thoughtful design behind Lark, a companion robot created to support older adults who are aging in place.\nDrawing on his experience, Jason shares how Lark was built to strengthen human relationships, not replace them. He highlights the unique challenges of designing technology for a vulnerable population. Jason explains that trust, transparency, and user autonomy are central to Lark’s design, from safeguarding privacy to ensuring users remain in control.\n\nThe episode also explores:\nHow conversational AI can support older adults without replacing human relationships\nThe role of multimodal design (voice, lights, gestures, and screen) in creating more natural interactions\nUsing generative AI to encourage creativity through art, poetry, and storytelling\nThe ethical responsibilities of designing empathetic AI systems\n\nThroughout the discussion, Jason shares insights into the interdisciplinary work behind conversational AI, highlighting collaboration between designers, engineers, and psychologists to build technology that is both helpful and emotionally intelligent. The episode offers valuable perspectives for anyone interested in human-centred conversational AI design and the future of compassionate technology.\nSo, after reflecting on this episode: how can designers create technology that supports human connection rather than replacing it?\n\n-\nContact Us\n\nThanks for tuning in to Unprompted, for more practical lessons, and behind-the-scenes stories, exclusive events, and candid insights, visit our website or follow us on your favorite social platform.\n\nFollow us on social media:\nX (formerly Twitter): https://x.com/CDInstitute_\nInstagram: https://www.instagram.com/Conversation_Design_Institute/\nFacebook:...","thumbnail_url":"https://img.transistorcdn.com/-iQg5hMdBJ8PK4wI_rIzkGYVHTLjksUyCb3FxXpUxMI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yOTg2/ZWU1YjkwYTcwMWNm/NGQwZTFhNTA0Njg5/MmQ0NS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}