{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Culture From the Heart","title":"The Importance of Serving in the Hospitality Industry featuring Bruce Osterhaven","html":"","width":"100%","height":180,"duration":1618,"description":"In this episode of Culture From the Heart Podcast, hosts Larry Levine and Darrell Amy are joined by Bruce Osterhaven, President of Big O Smokehouse. Bruce shares insights on the values and culture that guide his family-owned business, focusing on the importance of authenticity, customer service, and employee engagement. He discusses the challenges and rewards of taking over a family business, the significance of mentorship and peer groups, and the vital role of being coachable. Bruce also underscores the necessity of continuous learning and self-improvement as a leader. This episode provides a comprehensive look at how heart-centered leadership can create a thriving organizational culture, especially during generational transitions.\n\nKEY TAKEAWAYS\nBuilding a business with heart means serving both employees and customers with passion and authenticity.\nFamily businesses face unique challenges, especially during generational transitions; clear planning and open communication are essential.\nCoachability and willingness to learn are core values that drive company culture and success.\nDependability and quality are critical in the food industry, where one mistake can impact many.\nSeeking advice, learning from peers, and staying open-minded are vital for leadership growth.\nQUOTES\n“If we think we got it figured out, then we're gonna get bit, have a big head too much.”\n“Being able to go to a peer group, you know, bouncing ideas and issues with other people is priceless.”\n“The heart has to be all the way through… make products that are delicious and great, but also being able to serve everybody in a way that works for everybody on all levels.”\n“If I wouldn't eat this product… I want them to be able to get the message through all the systems so that we're able to produce what people want all the time.”\n“Coachability… once somebody's not coachable, then you can't keep going.”\n“If we think we got it figured out, then we're gonna get bit… I need to get outside myself and listen...","thumbnail_url":"https://img.transistorcdn.com/-U7Sb-D4O10YYT0s-kS_bHWkWR1S3KZZJ9Skq-PUyls/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84ZTc3/OTFjYTY0ZDE0NDQ4/N2Y2YTU5NmE5NWFj/MWJmYS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}