{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Eventapalooza Podcast","title":"Ten Engineers Tried to Break the Concierge. Nobody Did","html":"","width":"100%","height":180,"duration":1018,"description":"An event concierge that took a thousand lunch orders in ten seconds, has never once searched Google, and still hasn't been cracked by ten engineers who tried.\nJordan Kaye is founder of Analog Events, a 10-year-old experiential agency working with brands like Netflix, Olaplex, and iHeartRadio, and founder of Agent Analog, a text-based concierge platform for event attendees launched earlier this year. The conversation covers how Agent Analog handles everything from schedule questions to catering logistics, why the team deliberately built it to stay inside a closed ecosystem, and how client use cases have expanded well past its original design.\n\nWhat You'll Learn\nGuest experience as the product: Analog Events was built around hospitality-first thinking from day one, carried over from Jordan's background in PR and marketing.\nText beats the event app: Attendees already live in their text messages during a conference, so meeting them there removes friction that dedicated event apps often add.\nSpeed changes what's possible: Agent Analog can process an entire conference's lunch order in about ten seconds, turning a logistical bottleneck into a non-issue.\nA closed ecosystem builds trust: The platform never searches the open web, so when ten engineers tried to break it at a tech event, none of them succeeded.\nEscalation matters as much as automation: When a request goes beyond the platform's scope, such as a genuine emergency, it hands off immediately to a live human on the organizer's team.\nSentiment data beats the post-event survey: Real-time complaints about room temperature or lunch options let organizers fix problems the same day instead of learning about them in a survey nobody fills out.\nThe product expanded past its original use case: Clients are now using it for speaker management across 250 speakers and staff communication for a 1,000-person festival crew.\nInternational reach requires channel flexibility: Supporting WhatsApp alongside SMS was necessary for events...","thumbnail_url":"https://img.transistorcdn.com/LV8XNOcV7CCYB6z6KUcoCMznPn1-EfoPoaAfm_UD1kI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jNGNm/M2IzMDM0NDQwZGY3/ZjZhMjQxNWVkZTEx/NzAwOC5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}