{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Symplicity Conversations","title":" The Future of Customer Engagement","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/b9cf052b\"></iframe>","width":"100%","height":180,"duration":2767,"description":"In this episode of Symplicity Conversations, Catherine Ripley interviews David White, Director of North America from CM.com to explore the future of customer experience, conversational commerce, and AI-driven engagement platforms. They discuss real-world use cases, the importance of data-driven personalization, and how technology can enhance customer relationships. Listen now to learn about transforming customer engagement through technology and personalized communication strategies. Chapters00:00 Introduction to Customer Engagement and Technology04:09 David White's Background and CM.com Overview08:02 Understanding Customer Engagement in Real-World Scenarios11:54 The Importance of Customer Sentiment and Experience15:57 Leveraging AI for Enhanced Customer Interactions19:46 The Role of Marketing and Technology in Customer Engagement24:06 Practical Applications of AI in Business27:59 Navigating Technology Decisions in Organizations32:14 The Future of Customer Engagement and AI35:48 Closing Thoughts on Technology and Customer Experience","thumbnail_url":"https://img.transistorcdn.com/9gwizu8FhOdlEcqROyixABuepI_Vw1tWv9gz5InCnKs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hN2Zl/ZDY2MTNkMzRhZTc0/Y2UwNDljNDNhMDMw/NzcxYS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}