{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Good Builder Podcast","title":"The Daily Dose #325 | You Can Teach Anyone to Build a House with Rod Gibbs from Bold Living","html":"","width":"100%","height":180,"duration":3429,"description":"Rod Gibbs has had three jobs in construction. He has done almost everything inside them.\nHe started out tiling, switched to carpentry, and served his apprenticeship at Glover Building Group before becoming a partner in the business. Then thirteen years at Plantation, moving from supervisor to construction manager to building manager, running volume at a scale most builders never see. Fifty to sixty slabs a month. Fifty to sixty handovers. Supervisors carrying fourteen to sixteen jobs at a time.\nHe has just been appointed General Manager of Construction at Bold, and he unpacks the move in this episode.\nThe move is not the reason to listen. The reason is the hour of practical detail on how a building business actually runs when the people side is done properly.\nRod covers why the five out of tens hold a team together better than the A graders. Why complacency in a good market shows up two years later as a problem you cannot fix. Why the supervisor is the most important link in the chain through the customer's eyes, and why that workload has roughly doubled since 2016. How to pass the baton between departments without dropping the customer at handover. What he looks for when he hires, and why a bloke who got knocked back twice is now a construction manager.\nThere is also six years on the HIA technical committee, and what that taught him about getting ahead of code change instead of pulling bathrooms apart after it lands.\nThen the standing question. What makes a good builder? Rod's answer comes back to three things. Quality across every department, the customer journey, and communication that happens face to face.\nHosted by Az.\nSponsored by The New Home Electrical Specialist, the experts in new home electrical. Visit https://tnhes.com.au/ for more","thumbnail_url":"https://img.transistorcdn.com/kfWyLokmOh8IknRiu8hFWliTL287_yQe0yBgRNp7WJc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yZmE4/MDdmMWNmOWU1Yjc4/ZGU2OTIxYTcwOTk0/OTk3YS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}