{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Tech Sales Insights","title":"E182 - Building a Winning Sales Culture with Steven Jow","html":"","width":"100%","height":180,"duration":3032,"description":"In this episode of Tech Sales Insights, Randy Seidl is joined by Steve Jow, EVP of Sales at TD SYNNEX, to discuss strategies for building a winning sales culture. Steven shares insights from his 34-year career at TD SYNNEX, emphasizing teamwork, customer focus, and leveraging partnerships. The role of culture in sales performance is highlighted, along with the integration of AI and technology for enhanced efficiency and solutions selling. Steve’s experiences and anecdotes provide a personal touch to his professional philosophy, underscoring the value of optimism and a service-oriented approach in the tech sales industry.\n\nKEY TAKEAWAYS\n\nCompany Profile: TD SYNNEX is a leading technology distributor, emphasizing a holistic approach that includes market planning, comp design, and channel setup.\n\nSales Culture: A winning sales culture involves creating a team that celebrates wins, adapts to challenges, remains optimistic, and values customer experience.\n\nTeam Synergy: Best team practices include strong internal relationships across all functional areas, highlighting the importance of teamwork and individual contributions.\n\nCustomer Experience: Focusing on customer satisfaction and feedback is crucial, leveraging tools like QBRs and NPS scores to maintain high customer experience levels.\n\nEvolving Competencies: Modern sales require a balance of traditional and new skill sets, including technical acumen, accurate forecasting, and the ability to leverage AI and digitization.\n\nPortfolio & Solution Selling: An emphasis on solution selling across various verticals helps drive comprehensive portfolio selling, supported by strong vendor partnerships.\n\nEfficiency through Systems: Utilizing integrated systems and AI to streamline processes and enhance seller productivity is a focal point.\n\nFamily and Culture: Maintaining a family-oriented culture within the company is valued, supporting employees' personal commitments alongside professional responsibilities.\n\nQUOTES\n\n\"It's...","thumbnail_url":"https://img.transistorcdn.com/9o5wWarA2NMqPrgwHbbFlZoOfyPTl1xiCw1_SivQcJA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85OWUw/MzhjZGQxZjg0MjYy/MjU5YjliNzFmNDgw/NmZhOS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}