{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Onboarding Therapy","title":"Stop Worrying About Overwhelming Customers During Onboarding with Matthew Ruxton","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/bc357c7d\"></iframe>","width":"100%","height":180,"duration":2024,"description":"In this episode of Onboarding Therapy, Kim and Shareil talk with Matthew Ruxton about his journey from implementation specialist to RevOps leader, challenging common misconceptions about customer onboarding along the way.\n\nHighlights from the Episode:\nThe Overwhelm Myth: Matthew challenges the common fear of overwhelming customers and explains why under-preparing is the real risk.\nBuilding Scalable Processes: Learn why having a prescriptive onboarding road is crucial, and how to balance structure with flexibility.\nStarting Onboarding Earlier: Discover why successful onboarding begins during the sales process and how to make that transition smooth.\nCRM as Your Secret Weapon: Matthew shares how bringing implementation into your CRM transforms team adoption and customer handoffs.\nWhether you're an implementation manager looking to scale your processes or a RevOps leader trying to improve customer handoffs, this episode offers practical insights on building onboarding that actually works.\n\nKey Resources:\nFollow Matthew Ruxton on LinkedIn\nLearn more about Arrows\n👉 Don’t forget to subscribe for more actionable insights and strategies for onboarding and customer success!","thumbnail_url":"https://img.transistorcdn.com/6AnasOchySOI7h7t2BByJqb0AQJ72SB-MGdB9utCR7I/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zYTBj/ZTU0MDJmYjgwYzFh/YTJhZWY1NWRhZmMz/ZDEzOS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}