{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Not Just Lashes: The Good, Bad, and Ugly","title":"How to Handle Bad Yelp Reviews Like a Pro!","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/bc6e09f2\"></iframe>","width":"100%","height":180,"duration":2771,"description":"Struggling with bad reviews? Don’t panic! We’ll guide you on how to professionally respond to unhappy clients, turn negative experiences into learning opportunities, and protect your lash business reputation.👉 Whether you’re a lash artist, salon owner, or beauty business entrepreneur, this episode is packed with must-know strategies to help you thrive in the industry.🔔 Don’t forget to like, comment, and subscribe for more lash business tips!💡 Topics Covered:✔️ How to professionally respond to negative reviews✔️ Turning 1-star reviews into loyal clients✔️ The do’s & don’ts of handling customer complaints✔️ Building a strong online reputation for your lash business00:33 Introduction to Not Just Lashes 00:47 Handling Reviews and Miscommunications 04:08 Importance of Communication with Clients 10:19 Review Analysis and Owner Responses 24:08 Customer Confrontation Escalates 24:57 Handling Negative Reviews Professionally 26:48 Effective Communication with Clients 29:42 Personal Experiences with Client Issues 31:39 Learning from Negative Feedback 33:53 Dealing with Difficult Clients 41:41 Preventative Measures for Client Satisfaction 📌 Let’s connect! Drop a comment below: What’s the worst review your salon has ever received? How did you handle it? 👇✨ Follow us for more lash biz tips:📸 Instagram: Notjustlashespodcast🎤 Listen on Spotify/Apple Podcasts: Not Just Lashes: The Good, Bad, and Ugly🔥 #LashBusiness #LashSalon #BeautyBusiness #LashArtist #LashExtensions #SalonMarketing #YelpReviews #ClientRetention #LashBoss #EntrepreneurLife #SmallBusinessTips #LashTech #BusinessGrowth","thumbnail_url":"https://img.transistorcdn.com/TdBsf66qfB9nhfiPNQQS85L3aU9J8TYWUEnDe-_uARU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xNjY3/YmQ1ZTcxMDZhMDEw/MGRkMjJlMzM5MmEz/NzZmMi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}