{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Downshift With Tonnika","title":"Women Are Impacting Auto Repair! | Coralee Zueff - Episode 8","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/bcd16d65\"></iframe>","width":"100%","height":180,"duration":3758,"description":"In this episode, Coralee Zueff joins Tonnika Haynes and Ash Kaplan to share her journey in the automotive industry, reflecting on how her passion for racing and cars led her from technician to acclaimed author and trainer. Their conversation highlights the importance of building genuine customer relationships at the service counter, with Tonnika and Ash emphasizing how personal connection and communication drive trust and success far beyond KPIs.\nFind more about Coralee's book here\n00:00 – Why it’s RARE for everything to run perfectly in the shop\n01:00 – North Carolina cold vs. Canadian “lost snow”\n03:02 – Meet Coralee: 24 years in the automotive game\n04:13 – From car enthusiast teen to Red Seal technician\n07:03 – Writing the next resource for women in the trades\n08:22 – Why stories matter for the next generation of women\n10:07 – The power of mentorship and finding your “Automotive Auntie”\n12:21 – Advice for your younger self: embrace the winding road\n14:00 – Passion for hands-on work and leadership lessons from water parks\n16:00 – The reality and value of remote estimating\n17:36 – Building powerhouse teams: train from scratch or hire experience?\n19:27 – How service advisors from all backgrounds are raising the bar\n21:32 – Training tips: one successful thing at a time\n23:09 – Canadian in Texas: adventures at the Texas Two Step\n28:36 – Finding community as a woman in a male-dominated industry\n33:22 – No makeup, no judgment: the power of women’s retreats\n35:36 – Autocross, drifting, and motorcycles—track life confessions\n39:41 – Shop race cars and the benefits of getting employees out racing\n40:13 – All-girls high school racing teams and changing the pipeline\n41:43 – Will AI take our jobs? Not if people still need people\n44:11 – How spending just 15 more minutes with each customer pays off\n46:33 – Frontline service tips: name recognition and building trust\n49:01 – Why the best advisors might be bartenders\n51:21 – Setting expectations: the art of handling upset...","thumbnail_url":"https://img.transistorcdn.com/RqLvAXD6t3OmHHS9ZFHGPTGVrggjn4BeYj1DvroAUC4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNzBj/NmUwMzMxNDk0NTIz/OTlhM2UyNjY5ZDM5/ZmM0NC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}