{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"HUNGRY.","title":"Soho House Founder: The Biggest Mistakes All Businesses Make (And How To Fix Them)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/bea0b59d\"></iframe>","width":"100%","height":180,"duration":5226,"description":" Nick Jones, founder of Soho House and St Clement, sits down with Dan Pope to unpack the ideas behind one of the most influential hospitality careers of the last 30 years. From turning a single members’ club in Soho into a global empire, to rethinking what modern luxury should feel like, Nick explains why great hospitality starts with simplification, generosity, atmosphere, and seeing everything through the customer’s eyes. He also shares the failures, risks, design decisions, and hard-earned lessons behind Soho House, New York, Cafe Bohemia, The Ned, and his newest London hotel, St Clement.\n\nON THE MENU:\n00:00:00 Intro\n00:01:14 David Bowie And Spotting The Future\n00:03:28 Rethinking Modern Luxury Hotels\n00:06:49 Why Hotel Check-In Is Broken\n00:09:57 Why Simplicity Drives Great Hospitality\n00:13:04 The One-Page Hospitality Rule\n00:14:49 Why Soho House Feels Local\n00:17:24 How Soho House Keeps Its Soul\n00:21:44 Why Nick Jones Hates “Brand”\n00:24:23 St Clement’s Undersell, Overdeliver Strategy\n00:28:39 Removing Silent Hotel Irritants\n00:31:16 Design Mistakes Operators Keep Making\n00:33:54 Why Simplicity Becomes Stylish\n00:36:31 What Airlines Get Wrong\n00:39:24 Removing Friction From Hospitality\n00:42:00 What David Bowie Taught Nick Jones\n00:47:06 How Shyness Shapes Hospitality\n00:52:24 Making Risky Decisions Under Pressure\n00:57:27 Why Analog Beats The Algorithm\n00:59:44 Nick Jones’ Advice To Entrepreneurs\n01:04:42 Why Nick’s First Restaurant Failed\n01:08:36 Why St Clement Stayed Quiet\n01:09:44 Nick Jones’ Four P’s Of Hospitality\n01:13:15 Why All-Day Eating Still Matters\n01:17:07 Why Unsung Staff Matter Most\n01:20:05 Why Hoteliers Aren’t Restaurateurs\n01:22:21 How Soho House Picked Cities\n01:25:14 Why Decisions Beat Staying Calm\n============================================== \n♨️Still bloody HUNGRY? Course ya are. Each week I spend 15 hours writing my newsletter. It’ll take you 5 mins to read. Full of wisdom from the biggest names in food and drink. Subscribe here -...","thumbnail_url":"https://img.transistorcdn.com/gxmV4UzMdxQXxd72h-fgEanMz6IG37j1u683zTmU0ac/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ZGI4/Y2FkNjcwNmEwMDNm/YWUwOTcyZTM0YzYw/YWU3My5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}