{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"MGMA 2025 Summit Online Conference ","title":"MGMA Member Spotlight: Navigating Patient Financial Responsibility with Julie Mobley","html":"","width":"100%","height":180,"duration":1749,"description":"In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams welcomes Julie Mobley, the founder of Gemstone Consulting and the practice administrator at Coleman Internal Medicine in North Alabama. Julie spoke at the MGMA Operations Conference in Las Vegas, on the topic of navigating patient financial responsibility.\nKey Takeaways:\nJulie shares her diverse healthcare journey, including her background in speech pathology, software testing, and eventually transitioning into healthcare administration.\nJulie has been an MGMA member for 10 years, initially introduced to the organization through her work with an EMR company.\nAs a practice leader, Julie emphasizes the importance of effective communication, emotional intelligence, and understanding personality differences to foster strong team dynamics.\nManaging a remote chronic care management team presents unique challenges, which Julie addresses through quarterly in-person meetings and leveraging a physician-led leadership team.\nPatient financial responsibility is a significant issue, with the recent rule change prohibiting the reporting of patient collections to credit bureaus. Julie outlines the impact on financial stability, administrative burden, and patient relationships.\nJulie discusses strategies for educating patients on financial policies, including utilizing various communication channels and providing easy-to-understand resources.\nResources:\nMGMA Operations Conference: was held March 2-4, Bellagio Resort & Casino, Las Vegas, NV\nJulie Mobley spoke twice at the show:Bridging Gaps: Chronic Care Management and Value-Based Care (Monday, March 3, 7:30 AM – 8:30 AM PDT)\nNavigating Patient Financial Responsibility (Monday, March 3, 10:15 AM – 11:15 AM PDT)","thumbnail_url":"https://img.transistorcdn.com/_XzduxZ0ecV8QSgTZazs_4hhzwsw0GXS1Z2ROR03u8g/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zNjUy/OWVhODgyYzE3OWZi/YjBjMjA3Nzc3NjE1/M2NmYS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}