{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Better with Kent","title":"How to Prioritize Software Tasks","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c0c3ff8b\"></iframe>","width":"100%","height":180,"duration":971,"description":"Kent walks the Kano model on a real food-delivery backlog: Must-be, Performance, and Delighter — why GPS was a wow in 2015 and a basic today, and why you cannot delight your way out of broken basics.\nChapters\n0:00 The backlog fight\n1:39 What type of feature is this?\n2:15 Basics (Must-be)\n3:47 Performance needs\n5:38 Delighters\n6:32 GPS lifecycle reveal\n7:56 Why silence misleads teams\n10:00 Cannot delight out of broken basics\n10:36 AI and the junk drawer\n11:52 Prioritized build order\n14:25 Homework and close\nBetter with Kent — Durable skills for people who ship software.\nYou have five backlog items and everyone wants their feature first. Kent uses a food delivery app example and the Kano model (Must-be, Performance, Delighter) to show what type each feature is — and what to build first.\nLand three beats: broken confirmation email is a Must-be (fix before anything else), estimated delivery accuracy is Performance (more accurate = more satisfied), surprise discounts and group ordering are Delighters (fun to build, dangerous when basics are broken). The GPS reveal: tracking felt like magic in 2015; today missing GPS means users leave.\nWhy teams get this wrong: silence in support is not proof basics work — most users leave without filing tickets. You cannot delight yourself out of broken basics. AI makes it worse when agents churn exciting Delighters while hygiene features rot.\nHomework: label five real backlog items, fix broken basics first, ask whether last year's Delighter became today's Must-be.\nBecome an Epic Product Engineer guests cited: Wayne Allan, Sean Roberts, Swizec Teller, Don Norman, Dillon Mulroy, Dax Raad.\nLinks\nWatch on YouTube","thumbnail_url":"https://img.transistorcdn.com/0wjkGi4W_ChGSElUbb2U5VdTqEiZ7zMTtpZP0KLENes/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jZmU5/ZWRlNjZkMDRkOGU3/ZTNkMWY4ZjgyNGRi/ZTJiMS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}