{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 114 - Product Technical Specialist for Diagnostics at Matco Tools Jake Fruth","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c14fdbd4\"></iframe>","width":"100%","height":180,"duration":4167,"description":"David and Lucas sit down with Jake Fruth, Product Technical Specialist for Diagnostics at Matco Tools at ETI Tool Tech 2023.\nTopics Discussed:\nThe start of the podcast. (0:00)\nHow did you get started in the industry? (2:21)\nSharing your thoughts on the pay. (7:20)\nThe cost of running the business. (11:56)\nHow we’ve devalued the diagnostic process. (14:47)\nGiving away diagnostic time devalues time. (19:28)\nLooking around for a shop to work for. (25:19)\nThe importance of having a long-term customer. (26:44)\nShort-term vs long-term savings. (32:08)\nThe hybrid system. (39:19)\nPaying your employees well enough to make good choices. (40:39)\nPaying hourly vs flat rate. (43:19)\nPitching the idea to the shop. (51:03)\nThe mindset of the technician. (54:57)\nHow to improve the image of the industry? (57:54)\nThe problem with people who teach this model. (1:04:35)\nThe power of forgiveness. (1:08:11)","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}