{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 114 - Product Technical Specialist for Diagnostics at Matco Tools Jake Fruth","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c14fdbd4\"></iframe>","width":"100%","height":180,"duration":4376,"description":"David and Lucas sit down with Jake Fruth, Product Technical Specialist for Diagnostics at Matco Tools at ETI Tool Tech 2023.Topics Discussed:The start of the podcast. (0:00)How did you get started in the industry? (2:21)Sharing your thoughts on the pay. (7:20)The cost of running the business. (11:56)How we’ve devalued the diagnostic process. (14:47)Giving away diagnostic time devalues time. (19:28)Looking around for a shop to work for. (25:19)The importance of having a long-term customer. (26:44)Short-term vs long-term savings. (32:08)The hybrid system. (39:19)Paying your employees well enough to make good choices. (40:39)Paying hourly vs flat rate. (43:19)Pitching the idea to the shop. (51:03)The mindset of the technician. (54:57)How to improve the image of the industry? (57:54)The problem with people who teach this model. (1:04:35)The power of forgiveness. (1:08:11)","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}