{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Shop Talk Her Way","title":"Why Your Shop Should Stop Giving Away Diagnostics | Ep 29","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c181bc53\"></iframe>","width":"100%","height":180,"duration":2335,"description":"In this episode, JeanAnn SaintGrace explains how shops can confidently sell and charge for diagnostic work without making customers feel like they are paying for “just a scan.” She recommends reframing diagnostics as an investigation or evaluation, setting expectations upfront, and clearly explaining the time, tools, and expertise involved.\nJeanAnn also covers advisor scripts, documentation, DVIs, diagnostic pricing, and creating a shop culture where technicians can ask for help and take the time needed to diagnose vehicles correctly.\n\nTimestamps:\n00:00 Dogged Technician Mindset\n 00:48 Selling Diagnostic Time\n 02:37 The Free Scan Misconception\n 04:48 Selling Two Hours Upfront\n 07:10 The Time-and-Materials Model\n 09:37 Setting Rates and Supplies\n 13:02 Explaining the Diagnostic Process\n 15:02 Documenting With DVI Proof\n 16:28 Advisor Scripts and Customer Objections\n 17:45 Complex Cars Need Great Technicians\n 24:02 What to Do When You Hit a Wall\n 27:09 Training Advisors Technically\n 29:29 Capturing Time for Profitability\n 32:29 Explaining Customer Value\n 33:52 The Benefits of Fixing Problems Now\n 35:59 Sponsor and Coaching Offer\n 37:40 Final Thanks and Sign-Off","thumbnail_url":"https://img.transistorcdn.com/q_dcYl97XvsFQ6bcQkBJdL9zSZnZZSQltmWpYle-pkY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ODA4/MDdmN2IxZjNkYzJi/MmZkNmE0Y2NlZjg4/N2Y1NS5KUEc.webp","thumbnail_width":300,"thumbnail_height":300}