{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Undefeated Underdogs","title":"James Evans - How CommandBar is using AI to help brands master user assistance!","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c1954c75\"></iframe>","width":"100%","height":180,"duration":4300,"description":"👉🏼 About the Guest:James Evans (Princeton alumni, ex-Bain) is the co-founder and CEO of CommandBar, a user assistance platform that makes your software product easier to use. In 3.5yrs, CommandBar is a 7-figure ARR SaaS business, with over 20 million end-users across hundreds of customers like Hashicorp, Freshworks, and Hubspot and has grown to a team of 40 people and raised $24 million.👉🏼 About the Host:Sharath is a founder, creator, and community builder. He is also a serial maker who built and shipped 15+ projects using no-code tools. His SaaS product Shoutout generated $30k ARR, which was sold to a UK-based product studio. Prev, Sharath worked for world-changing startups like Product Hunt and On Deck, where he helped build and nurture communities. He also grew his audience on Twitter from 200 to 22,000 using give-first principles and creating high-value content. Currently, he is building a SaaS product called GuestLab, and runs another podcast series called YC Founder Stories alongside hosting this one.👉🏼 Sponsor Corner:Shoutout to Acquire.com for being the first sponsor of The Undefeated Underdogs podcast! They’re the best online marketplace to buy/sell startups and I know many founders who have sold their businesses there. If you're looking to wind down your business and cash in some of your founder chips, check them out - https://try.acquire.com/sharath/👉🏼 Description:Listen in as Sharath and James discuss the No-PM Policy, why popups suck, the secrets of a first-time founder, and more! 👉🏼 Timestamps:00:00: Episode Highlight01:05: Shoutout to Acquire.com03:34: Introduction to James Evans – Founder of CommandBar and hater of popups!04:58: Why are popups so irritating?08:32: What are ways of grabbing a customer's attention?14:14: How most startups should be capturing customers19:30: CommandBar's newest product...or not26:45: Finding inspiration for your brand29:58: James' No-PM Policy34:04: Making UX better38:49:The hardest parts of building42:48: Applying...","thumbnail_url":"https://img.transistorcdn.com/fPNBnwO3rpJLKUKLTI4S0zQyoEJKk9soHfZbjuJQOaM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzMzODA4LzE2ODEz/MTk1MDUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}