{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Retail Remix","title":"Why Retailers Needs to Rethink the Checkout Experience","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c1feec0d\"></iframe>","width":"100%","height":180,"duration":1697,"description":"Consumers today demand seamless and personalized shopping experiences across all channels – that even applies to the checkout experience. But the reality is the payment process is still cumbersome and complex online. \nShilpi Narang, SVP of Customer Experiences at Bolt, believes that identity can help unlock shopping innovation on any surface. During this episode of Retail Remix, hear how the payment experience can be reimagined to boost conversions and drive long-term loyalty. Listen in to learn about: \nWhy the “last mile” of the purchase experience is so challenging for brands and retailers;\nReal-world examples that showcase innovation in the payment experience; and\nHow a more collaborative and cross-functional approach to the buying journey impacts how employees use data to improve and optimize digital experiences.\nRELATED LINKS\nConnect with Shilpi here!\nLearn more about Bolt.\nRead about fad vs. timeless fashion and ecommerce trends.\nLearn how to create lifetime customers.\nLearn more about digital CX trends at Retail TouchPoints.","thumbnail_url":"https://img.transistorcdn.com/C1sENdp39uqABVG62swhYhHJtUlW4KaRYcD-MRFgU-4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/Lzc2MzYvMTU4MTM3/Nzc3MC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}