{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Defining Hospitality","title":"Transforming Hospitality for Millennials - Saxton Sharad - Hideaway Inns & Revival Hotels - Episode # 243","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c246ef60\"></iframe>","width":"100%","height":180,"duration":4136,"description":"In this episode of Defining Hospitality, Dan Ryan sits down with Saxton Sharad to explore how hospitality and hotel design are evolving for today’s guest experience. Sponsored by BERMANFALK, this conversation dives into micro vacations, invisible hospitality, and how modern leadership is reshaping the way hotels connect with travelers.Saxton shares how Hideaway Inns is redefining hospitality by blending local authenticity, frictionless experiences, and thoughtful design to meet the expectations of millennials and Gen Z guests.About the Guest:Saxton Sharad is the Founder and CEO of Revival Hotels and Hideaway Inns, where he’s building a portfolio of design-forward boutique properties in destinations like Mount Sunapee, Mount Snow, and Lenox. He previously helped scale Graduate Hotels and has worked across major brands, but is now pioneering a high-margin “invisible hospitality” model that’s delivering additional operating profit across his properties.Chapters:01:15 Office Vibes And Intentionality03:03 Defining Hospitality05:58 Origins Of The Philosophy07:51 Unplugging And Micro Breaks09:18 Hideaway Inns Vision11:00 Millennial Travel Shift14:15 Building From Guest Research17:02 Authenticity And Giving Back25:59 Invisible Hospitality Platform30:30 Innkeeper Model Explained36:11 Owner Economics And Margins39:58 Lease Deal Sweeteners40:36 Scale And Tech Advantage44:35 Innkeeper Career Model46:53 Fixing Hospitality Turnover48:15 Design Led Growth Plan50:00 Fandom And Regional Focus56:21 Revival Management Focus58:41 Invisible Or Full Service01:01:35 Authenticity Through Local Art01:03:27 Berkshires Travel Pitch01:07:59 Wrap Up And ThanksQuote of the Show:“ I don't care how talented you are or how much money you have in your pocket, you cannot be good at everything. Step into what you're good at, find that strength, and live that strength.” - Saxton SharadBuilding a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share...","thumbnail_url":"https://img.transistorcdn.com/jOMZku2zhfiEl2keEgoTu9dN4zv3kAryH7e0rdfDrqM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}