{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dive: Foundations for C-Store Sales Associates","title":"Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c2715ebd\"></iframe>","width":"100%","height":180,"duration":942,"description":"Dive from C-Store Center - Sales Techniques: Handling Objections and Customer Negotiations for Convenience Store Sales Associates\nEpisode 54 Duration: 16 minutes\nJoin host Mike Hernandez as he transforms customer objections from challenging roadblocks into trust-building opportunities through masterful negotiation and problem resolution techniques. Learn comprehensive strategies for understanding and addressing price concerns, quality doubts, and trust hesitations, implementing active listening and empathy, negotiating win-win solutions, setting professional boundaries, and resolving issues effectively to build lasting customer loyalty and turn skeptical shoppers into enthusiastic advocates.\nEpisode Overview\nMaster essential objection handling and negotiation elements:\nCustomer objection understanding and categorization\nActive listening and empathy implementation\nEffective response technique development\nPrice concern addressing strategies\nQuality doubt resolution methods\nWin-win negotiation implementation\nAlternative solution presentation\nValue highlighting approaches\nBoundary setting with professionalism\nProblem resolution for loyalty building\nHost Update Note\nHost Mike Hernandez announces plans for a new shorter format called \"Smoke Break\" launching in video and podcast form in 2025.\nObjection Understanding\nLearn to implement:\nPrice concern recognition (\"This seems too expensive\")\nCheaper alternative comparison handling\nQuality doubt identification (\"How do I know this works?\")\nExpectation meeting questions\nTrust hesitation awareness\nNew product/brand wariness detection\nOpportunity Mindset Development\nDevelop approaches for:\nRoadblock-to-opportunity transformation\nVoice concern interpretation\nEngagement door opening\nInformation provision readiness\nSale closing potential\nInterest indication understanding\nActive Listening Implementation\nMaster techniques for:\nFull expression allowance\nInterruption avoidance\nRespect demonstration\nClearer understanding achievement...","thumbnail_url":"https://img.transistorcdn.com/zrZxScRcZFmn69MZIrXmmbPFetZsQRVzOB-QfZwX7Nk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNDUy/YTkzYmMxZWViMjRk/ODBlODViZjVjYTBh/MzNlOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}