{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dive: Foundations for C-Store Sales Associates","title":"Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c2715ebd\"></iframe>","width":"100%","height":180,"duration":942,"description":"Dive from C-Store Center - Sales Techniques: Handling Objections and Customer Negotiations for Convenience Store Sales AssociatesEpisode 54 Duration: 16 minutesJoin host Mike Hernandez as he transforms customer objections from challenging roadblocks into trust-building opportunities through masterful negotiation and problem resolution techniques. Learn comprehensive strategies for understanding and addressing price concerns, quality doubts, and trust hesitations, implementing active listening and empathy, negotiating win-win solutions, setting professional boundaries, and resolving issues effectively to build lasting customer loyalty and turn skeptical shoppers into enthusiastic advocates.Episode OverviewMaster essential objection handling and negotiation elements:Customer objection understanding and categorizationActive listening and empathy implementationEffective response technique developmentPrice concern addressing strategiesQuality doubt resolution methodsWin-win negotiation implementationAlternative solution presentationValue highlighting approachesBoundary setting with professionalismProblem resolution for loyalty buildingHost Update NoteHost Mike Hernandez announces plans for a new shorter format called \"Smoke Break\" launching in video and podcast form in 2025.Objection UnderstandingLearn to implement:Price concern recognition (\"This seems too expensive\")Cheaper alternative comparison handlingQuality doubt identification (\"How do I know this works?\")Expectation meeting questionsTrust hesitation awarenessNew product/brand wariness detectionOpportunity Mindset DevelopmentDevelop approaches for:Roadblock-to-opportunity transformationVoice concern interpretationEngagement door openingInformation provision readinessSale closing potentialInterest indication understandingActive Listening ImplementationMaster techniques for:Full expression allowanceInterruption avoidanceRespect demonstrationClearer understanding achievementCustomer concern validationIssue...","thumbnail_url":"https://img.transistorcdn.com/zrZxScRcZFmn69MZIrXmmbPFetZsQRVzOB-QfZwX7Nk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNDUy/YTkzYmMxZWViMjRk/ODBlODViZjVjYTBh/MzNlOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}